We provide fast, tailored delivery options for medicines, including PickMe Flash. For assistance, call us at +94 77 778 3939 or +94 11 298 3939.

We offer secure payment options via Credit/Debit cards and Direct Bank transfers. Our team can also provide a secure payment link, allowing you to conveniently pay using your Credit/Debit card. or Please direct deposit your payment to our bank account and send us the deposit slip via WhatsApp at 077 778 3939 or email at info@carelink.lk, using your Order ID as the payment reference. Account Number: 0280-13350717-001 Account Name: CARELINK INTERNATIONAL (PVT) LTD Branch: Kadawatha Bank: Seylan Bank පහත සඳහන් බැංකු ගිණුමට ඔබගේ මුදල් බැර කරන්න. මුදල් බැර කර 077 778 3939 දුකරථන අංකයෙන් හෝ info@carelink.lk email ලිපිනය මගින් අපව දැනුවත් කරන්න. Account Number: 0280-13350717-001 Account Name: CARELINK INTERNATIONAL (PVT) LTD Branch: Kadawatha Bank: Seylan Bank

Yes, we are partnered with KOKO to offer convenient payment options for our customers. Please note that a 12% service charge will be added to the total amount when using KOKO for payment.

If your City is not available in the dropdown list. Please contact us at +94 77 778 3939 or +94 11 298 3939. We will assist you to process the order.

Visit https://www.carelink.lk/track-my-order/ and enter the tracking ID provided by our team to see your order's current status. Please note that our delivery partner will contact you to confirm availability before delivery. Given the sensitive nature of our items, all packages are hand-delivered. Failure to respond to the calls may result in delivery delays.

We arrange hassle free re-fill services. Kindly inform us at least three days before your next re-fill so that we can arrange the delivery on time. One of our service agents will contact you regarding the prescription re-fill.

Unfortunately, cash on delivery is not currently available. However, we provide alternative payment options such as direct bank transfer and secure payment gateway for your convenience.

Once we receive a prescription, our pharmacist will thoroughly review it to ensure it is valid and issued by a registered medical practitioner. If these requirements aren't met or there are concerns, our pharmacist will contact you for clarification. Please note that some prescription medicines cannot be issued online. Before canceling any prescription order, our pharmacists will add a note explaining the reason.

We suggest that you create an account with us to upload and manage prescriptions. Simply click on the ‘Upload Prescription’ button on the top right-hand side of the website. - You can upload up to 5 photos. - Please upload a full, clear photo of your prescription. - If you have specific instructions or specific/preferable brands, please mention in the ‘Notes’ section. - Please double check your mobile phone number before submitting the prescription. One of our pharmacists will contact you to confirm your order. - Your prescription must be a valid prescription from a Registered Medical Practitioner.

Yes, you can order prescribed medicine without signing in. If you already have an account ‘sign In’ or click on ‘Sign up’ to register.

Yes, you can. When uploading multiple prescriptions, please specify in the notes section. Once uploaded, one of our pharmacist's will take care of the rest.

After you place your order, one of our pharmacist's will inform you regarding the availability of the medicine you ordered or if any other substitute brands are available.

You can simply ask for assistance from our pharmacist or visit our online store at carelink.lk/store and make a separate order for your grocery items.

Some items are non-refundable and non-exchangeable. These include: surgical items & devices, baby care products, injections, beauty care products. We reserve the right to refuse returns (or refunds) for certain products not mentioned above.